TERMS & PRIVACY

When engaging Rob & Son you are also agreeing to the following Terms + Privacy.
These Terms & Privacy may change without notice,
but will always be up to date on this web page for you to see at any time.
Thank you,

Robert & Son

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Terms & Conditions

Pricing

• All quotes are given based on national “average” room, space or area, as the case may be for your quote.
• We reserve the right to alter quotations if your room, space or area is not the “average” size for that area usually, before we start work.
• We also reserve the right to change the quotation if the property conditions are different to how they were described when we provided the original price/quote.

Access

• The customer is to provide access to the property when the service is due to be performed.
• If the customer is not available at the appointed time the customer is responsible for providing us access to the keys.
• If an appointment is not attended, or access provided, we reserve the right to charge a fee for non-attendance.
• Running water and electricity must be available within the property when a service to be done requires such utilities.

Payment

• Payment is to be made by card/bank transfer at the time of booking of the Service, unless different payment method is confirmed.
• If a bank transfer payment has been agreed, this has to be completed no later than 24 hours after the booking.
• All card payments may be subject to a 2% transaction fee.
• Your card may be charged for the full price of the Service immediately upon booking or at any time before the Service begins.
• All card payments for regular cleaning services are subject to the same conditions.

Cancellations

CHANGES TO BOOKINGS

• The customer can request changes to an appointment with us prior to the original work date, by using the contact details set out on our CONTACT page here.

CANCELLATIONS

Cancellation Charges may apply for the following:

(i) For “regular services”, please let us know of any cancellations more than 24 hours before the originally booked date/time, or we reserve the right to charge a “cancellation fee”;

(ii) For all “one-off” cleaning, maintenance, gardening, repair work and all other services please advise of any cancellations more than 24 hours before the originally booked date/time, or we reserve the right to charge a “cancellation fee”.

CHANGES AT THE TIME OF THE SERVICE

• If at the time of the service Rob or our customers deem necessary to make amendments on the booking that was made over the phone, email or chat, they can do so, on payment of additional charges. Such charges will be quoted in AUD may be at a higher or lower rate than those previously quoted.
• If any party involved disagrees with the renewed quote due to any reason, the service can be cancelled with no cancellation fees or reduced commissions for either side.

EARLY CHANGES

• Please note that an appointment can be rescheduled, amended, changed completely or cancelled without any cancellation fees or charges, as long as we receive notification at least 1 day (24 hours) prior the date of the booking due to our restricted time schedule. If the service is amended or changed with a different one, there may be a higher or lower rate than the one previously quoted. Always feel free to get in touch with Rob for more details!

Claims

• No refund claims will be considered once the service has been completed and the team has vacated the property unless otherwise stated by us.
• All services are considered provided to a standard the customer would expect unless otherwise stated by the customer within 24 hours of the service being conducted. All complaints will be investigated and a resolution will be made to the satisfaction of the customer or a standard we deem reasonable.
• The customer must agree to allow a re-clean or an inspection of any work deemed unsatisfactory before he/she arranges third party to conduct services.
• If damage has been proven to be caused by us and we have been informed within 24 hours we will either repair the item or if the item cannot be repaired we will compensate with the items current cash value.
• We recommend that all items of special value (either monetary or sentimental) are to be put away and/or not cleaned during the service.
• We may request access to a property where a problem has occurred within 24 hours of the service to investigate in an attempt to come to a resolution.
• We advise not to place any furniture on carpet that is not 100 % dry and shall not be liable for any damage this may cause.
• We are not responsible for any existing damage to the customer’s property that is not able to be cleaned or repaired by our team using standard methods of practice.
• Our team should be allowed to take photographic proof of the of the damaged areas/items.
• We are fully insured and covered for every job we agree to take.
• Our team will do their best to clean kitchen appliances but please note that if they have not been regularly cleaned or there is some existing damage we are not liable for items that cannot be cleaned using standard methods.
• If you require your fridge/freezer to be cleaned, you are responsible for emptying and defrosting it in advance.
• Our gardening service quotations do not include the removal of collected waste unless specified otherwise. If you require this service, you must request it additionally.

Privacy Policy

What information do we collect?

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when users visit our website, fill out a form, and in connection with other activities, services, features or resources we make available on our website.

When ordering or registering on our website, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).
• To process transactions: Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
• To personalise and improve customer experience (information you provide helps us respond to your customer service requests and support needs more efficiently).
• To send periodic emails, run a promotion, contest, survey or other site feature: The email address you provide for order processing, will only be used to send you the information you agreed to receive about topics we think will be of interest to you.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure payment process. All supplied sensitive/credit information never touches our servers and is handled by separate department. All date encrypted into our Merchant partners database only to be accessible by those authorized with special access rights to such systems, who are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers unless specifically requested or needed.

Cookies

Do we use cookies?

Rob & Son Gardener and Handyman Services uses cookies on this website > https://goldcoastgardenerhandyman.com.au/

By using this website, you consent to the use of cookies.

What are cookies?

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognise you and make your next visit easier and the Service more useful to you.

Cookies can be “persistent” or “session” cookies.

Why we use cookies?

We use cookies on our website to improve your experience when visiting it. You’ll only ever find First-party cookies on our website.  That is to say, cookies that we’ve placed on our website ourselves for a very good reason. Third-party cookies, which are cookies placed on a website by someone who doesn’t own or operate it, are not wanted here. The reason that we use specific cookies depends on what they can do. We use:

Essential Cookies 

These do exactly what they sound like. Essential cookies make sure that our website functions correctly. So it “knows” whether you’re logged in or logged , for example.

Analytical Cookies 

Analytical cookies are there to help us improve how our website functions. They collect strictly anonymous aggregated data which doesn’t link back to you. We can then look at this data to see things like which pages most people visit for the longest length of time. Or when error messages pop up for most people.

We use analytical cookies made by three groups:

• Google Analytics – These cookies collect information like the length of time users spend on particular pages, which pages they visited, and which websites they visit before and afterwards. You can opt out of allowing Google Analytics to collect your information here.
• Optimisely – These cookies are used to test changes we’ve made to our website.
• New Relic – These cookies track any delays and errors users experience on our site. The information that is collected is on a per-session basis and strictly anonymous.

We place all of these cookies ourselves. And though they do send data back to the group in question so that they can compile an aggregate report and send it to us, these reports are never shared with other parties.

Functional Cookies

Functional cookies save information about the choices you’ve made when using our site. They allow your experience to be personalised. Want to keep chatting to our customer care team while switching the page you’re on, for instance?

A functional cookie will be allowing you to do it.

Targeting/Advertising Cookies

These cookies make it possible for the advertisements you see on your screen to be more relevant to you. Some of these types of cookie remember information about your visit to the site, and share that information with other organisations, such as Google, Facebook or Twitter.

How to Refuse Cookies

You can find information about how to stop your browser from accepting cookies in your specific browser’s Help menu. You can also often get your browser to notify you when it’s receiving a new cookie, or disable use of cookies completely. Be aware that by refusing cookies you’ll most likely see any preferences you’ve set on our site be lost, as well as see the website may not work as well. By setting your browser to refuse cookies from our website, you may also set it to refuse cookies from all websites.

Where can you find more information about cookies?
You can learn more about cookies and the following third-party websites:
AllAboutCookies: http://www.allaboutcookies.org/

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information.

Our website uses cookies to distinguish you from other users. This helps us to provide you with the best possible experience when you browse our website and allows us to improve our Services.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly.

However, you can still place orders by contacting customer service directly via phone or email.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Australia Privacy Act 1988 Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the Australian Privacy Act. We, therefore, will not distribute your personal information to outside parties without your consent. Our Site is in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for our Users.

Your Consent

By using our website, you consent to our online privacy policy.

Changes to our Terms + Privacy 

If we change any of our Terms + Privacy we will set out the changes on this web page.

Contacting Us

If there are any questions regarding this privacy policy you may contact us. Please go see our CONTACT page here for our contact options HERE….

Thank you.